Acceptable Usage Policy and Terms of Service
Don’t confuse pro privacy, pro anonymity, pro free-speech with us offering a “free for all”.
By using our service you accept and agree to the following policies. Please contact us if you have any questions or concerns.
Last Updated: 07/11/2021 - Fixed typos, updated language for clarity. Updated list of accepted crypto.
The following is NOT permitted.
This is any activity, intentional or otherwise, that consumes an abundance of system resources that negatively impacts of the quality of the service for other customers.
We understand that increases in resource consumption (CPU, memory, etc) will occur occasionally and that is okay. This clause is for the prolonged, extended consumption of resources that impacts others.
We will respond to resource abuse by suspending the account in question and reaching out to you for a solution. We will work with you if this is happening unintentionally and help you resolve the issue.
Spamming is the use of messaging systems to send an unsolicited message (spam) to large numbers of recipients for the purpose of commercial advertising, for the purpose of non-commercial proselytizing, or for any prohibited purpose (especially the fraudulent purpose of phishing). Bulk mailing of recipients who have opted-in, with a clear path to opt-out, is okay. Contact us for details.
The use of our services for spamming is strictly prohibited. Any customer discovered to be sending spam, intentional or otherwise, will have their service suspended without notice until we are able to reach you for a solution. If discovered that the spamming is intentional, your service may have common mail ports blocked or your service may be terminated as a last resort. We do not tolerate spam as it ruins our network reputation.
This will be defined as any script, code, or file that performs a harmful action, either to the user(s) affected or as a bulk action triggered by the user. This, for the sake of ease, will be any content, code, network activity or script that would violate the laws of the United States. This includes but is not limited to phishing sites, participating in DDoS or other network related attacks, using our services to attempt to gain unlawful access of networks, devices, or systems, etc.
Any account found to purposely be participating in the above actions will be suspended without notice, until we are able to reach you to determine if this was unintentional or intentional actions from your account.
Content Depicting Minors Sexually:
Hosting, sharing or making available any images, video, or other media that depicts minors sexually (nude or non-nude) is strictly forbidden. Any account found to be in violation of this will be immediately suspended. If this is discovered to be unintentional, we will advise you to remove the content immediately with a window of oppurtunity provided to do this while letting us know what actions you are taking to prevent this from occuring again in the future. If it’s found or thought to be intentional, your service will be terminated and your data removed from our servers. We will not be put in a position where we are held liable for that type of content, and have no obligation to supply you with a backup of your data if in violation of the above.
Legal adult content is fine, however, if faced with a situation where the legality is questionable, we will err on the side of caution and advise that it be removed.
We will not allow our services to be used to host online marketplaces that deal in illegal goods and/or services. An illegal marketplace will be defined as any website allowing users and/or vendors to sign up to advertise and to purchase the sell of goods and services that would be determined to be illegal in practically every country on earth. (Drugs, weapons, fake IDs, stolen credit card information, etc)
Terms Of Service
By using our service(s), you agree to the below terms. We believe that these terms are more than reasonable and hope that you find them reasonable, too.
Use of our Services
- Content hosted on our network should abide by both our Acceptable Usage Policy as well as the laws of your home country.
- You are responsible for the content that is available under your account with us. If hosting a website that allows users to share or distribute text, images, media or other files, it is your responsibility to moderate the content so that your account does not violate these or other terms.
- We reserve the right to cancel or suspend your service for any reason and without prior notice. If we suspend a service due to policy violations we will attempt with our best effort to reach you at your preferred point of contact to resolve the issue. If we are unable to reach you or you fail to respond within a ‘reasonable’ amount of time (5+ days) we have the right to cancel and terminate your account.
- You are responsible for backing up your own data. While we do maintain a level of storage redundancy, we do not offer offsite backups at this time and do not archive your web hosting content off-site or elsewhere.
Conditions Of Use
- You agree to abide by our Acceptable Usage Policy and understand that accidentally or purposefully violating our AUP may result in account suspension or termination without compensation depending on severity.
- We do not verify the legitimacy of the details you supply when signing up when paying with crypto.
- Clients should provide a legitimate point-of-contact (Email preferred) so that we may contact you as needed for invoicing and service related needs. It is your responsibility to make sure your point of contact is reliable. Any account with an overdue balance (see billing info below) can/will be suspended and may be terminated for non-payment. We will also terminate any account after a long period of non-reachability when suspended for AUP violations.
- Accounts paying with PayPal or Credit Cards will require additional verification and will require legitimate, personal identifying information to be reviewed to determine that your order is not fraudulent.
Billing / Invoices / Payments
- We prefer that you pay for your services with cryptocurrencies, though you are free to pay via traditional methods as well. Please contact us if you have any questions. We accept crypto payments from our CoinsPayment.net payment gateway as well as direct payments (contact us first).
- Crypto we accept: BTC, BCH, DASH, DOGE, ETC, ETH, LTC, OXEN, THETA/TFUEL, XMR
- We will send you an invoice for your service renewal 10 days before its renewal date.
- Accounts with ‘auto-debit’ enabled will be attempt to be charged on the service renewal date.
- Any account more than 5 days overdue will be suspended for non-payment. (Please contact us if you need more time. We’re human and we understand that you may be late on payment.)
- Any account more than 15 days overdue will simply be terminated. This includes removal of your data, any generated domain(s) and/or their key files. After deletion it will not be possible to recover any of this data.
- Traditional Payment Methods such as paying with PayPal or Credit Card will require additional information and verifiable, legitimate information provided to us so that we may protect ourselves against fraud and the increased risk of fraudulent charge backs. We reserve the right to refuse service to anyone who fails to comply.
- Accounts suspended or terminated due to policy violations will not be considered eligible for refunds. Cancellation of services by the customer will result in a pro-rated refund for the unused service time within 30 days of cancellation.
- After payment for service has been received, your order will be processed manually and you will be supplied with the information needed to start accessing your service from your supplied point of contact within 24 hours (typically, much faster).
- Orders that remain unpaid for more than 24 hours will be deleted. You will need to re-initiate the order process to continue with an order after that time.
- Service downgrades will result in pro-rated refund for the difference in cost to be applied as service credit. Service upgrades may be delayed depending on available resources / capacity / stock of the service in question. Any previous outstanding invoice must be paid in full before service upgrades/downgrades can take place.
Generated Domain Key Files
- The files associated with your I2P and Tor .onion domain names are stored outside of your user directory to prevent accidental deletion and/or modification which would render your domain(s) inoperable.
- The domain key file(s) that we generate for your Tor Onion and I2P hosting will be given to you upon request.
- Canceled or terminated accounts will have their domain key(s) removed from our servers as a privacy measure. If you will need these keys to host your site(s) elsewhere, please make the request for them before cancellation, suspension for non-payment, etc.
- Our VPN service should be used for legal purposes only and should not be considered a replacement for anonymity networks such as Tor.
- “No Log VPN” and “No logging” means that we do not maintain any sort of access logs that would determine which VPN user account or non-VPN IP accessed any particular website or service.
- VPN services come with unmetered, fair use bandwidth. Although we balance the number of users per connection port with leeway for spikes in usage, there may be times where more than the usual amount of users on the same shared port are engaging in high bandwidth activities that may temporarily reduce speeds.
- Ad, tracker, malware, and other blocking is done at the DNS level. We operate our own DNS servers that each VPN location uses by default to achieve this. Blocking of known domains and URLs for the purpose of this service is done based on our published blocklists that can be viewed here, and our blocking is considered, ‘best effort’ with no guarantee. We update and modify our blocklists as needed based on customer reports (Ex: reporting to us something is not blocked that should be, or reporting that something is blocked that shouldn’t be) as well as monitoring updates to public blocklists to provide the best blocking that we can.
We are unofficially available 24/7, meaning that we are a small team on various sleep schedules with the ability to respond to most questions/concerns within 8-12 hours, often times much faster. We do not offer any response time guarantee currently.